VIP and critical care: medical air charter, ICU ambulance and patient logistics
There are moments when a family has no time to think: the patient is in intensive care, the local clinic says it can do no more, and a transfer to another city or another country is needed without treatment stopping on the way. In this area one coordinator takes the call, works out with the doctors what is safe, arranges an aircraft or ICU ambulance with a licensed operator and a bed with the receiving clinic, and keeps the family informed at every step. The price is in writing, itemised, before anything moves.
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Urgent requests go firstThe coordinator calls you within the first hour and tells you the real picture
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Treatment does not stop on the wayA doctor and equipment on board and in the vehicle, from bed to bed
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An itemised price in advanceYou do not pay for anything that is not in the offer
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Licensed operatorsFlights and transfers are carried out by an operator with a medical licence, whom we name before you order
The first hour: what happens from receiving the request to the decision
In a critical case, the most costly thing is the time lost waiting for calls. That is why three lines of work start at once, not one after another.
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A call and three questions
The coordinator calls you and clarifies: where the patient is and who is treating them, what condition they are in, and where they need to be transferred. Everything else is built on these three answers.
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Doctor to doctor
The operator's medical director contacts the treating doctor: can the patient withstand the journey, what equipment and which specialist must travel with them, and is a sea-level cabin needed.
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Aircraft or vehicle, and a receiving bed
In parallel we find the nearest available medical aircraft or ICU ambulance and agree an intensive care bed and a receiving doctor at the receiving clinic. Nobody flies without a bed.
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Written offer and decision
The family receives a single document: transport, medical team, route, expected time and an itemised price. The family makes the decision; once they agree, the operator begins preparations.
Three services in this area
Each has its own page with details, the price structure and the questions families ask most often.
- Medical charter flight with intensive care on board A dedicated aircraft with a ventilator, a monitor and an intensive care doctor, or a medical escort on a scheduled flight, depending on the patient's condition.
- Intensive care team, ICU ambulance and airport transfer From clinic to clinic, from the regions to Tbilisi, to the aircraft at the airport and by road to neighbouring countries, with a doctor in the vehicle.
- VIP patient logistics: hotel, interpreter, concierge Accommodation near the clinic, a personal interpreter and coordinator on site, transfers, the family's arrival and complete confidentiality.
What we take on, and what we will never promise
At a critical moment, what a family needs most is clarity. That is why our role is precisely defined.
- We do: take the request, connect the doctors, find an aircraft or vehicle, agree a receiving bed, prepare the documents (discharge summary, consent, passport, insurance), meet you at the airport and keep the family informed at every stage.
- We do not: decide whether the patient can be transferred, carry out medical procedures or operate the aircraft. That is the job of the doctors and the licensed operator, whom we name before you order.
- We will not promise: a transfer before the doctors confirm it, a specific time before the aircraft is confirmed, or a price before the operator's written offer. Any terms offered to you without these three are not a promise.
- Price: the operator's fixed, itemised offer, with our organisation fee as a separate line. There is no commission that has not been agreed with you.
Frequently asked questions about transferring a critically ill patient
What happens in the first hour after you send us an urgent request?
The coordinator calls you and clarifies three things: where the patient is and which doctor is treating them, what condition they are in (whether they are on a ventilator, whether they are stable) and where they need to be transferred. After that, three lines of work start at once: checking with operators for an available aircraft or ICU ambulance, confirming with the treating doctor that the transfer is safe, and agreeing a bed with the receiving clinic. Within the first hour the family gets a realistic picture: whether a transfer is possible, by which transport, when and at what cost. The family makes the decision, not us.
Who decides that it is safe to transfer the patient?
Only doctors: the treating doctor who sees the patient, and the operator's medical director, who assesses the conditions of the flight or the road journey. Together they decide whether the patient can withstand transport, whether a sea-level cabin pressure is needed, and what equipment and which specialist must travel with them. We take no part in this decision, and we cannot promise any family a transfer until the doctors confirm it. If the answer is that a transfer is dangerous at this stage, we tell you so directly and offer alternatives while waiting for stabilisation.
How much does a medical evacuation cost, and how can we protect ourselves from hidden costs?
The price depends on the distance, the type of transport and the make-up of the medical team: a ground transfer within Georgia starts from a few hundred GEL, while a medical charter flight to Europe costs tens of thousands of euros. We give you an exact figure only with the operator's written offer, not as an estimate. One rule protects you from hidden costs: every item must be listed in the offer, from the positioning flight of the aircraft to the ambulances at both ends and the airport fees, and you do not pay for anything that is not in the offer. We agree this rule with the operator before signing.
Do you work with insurance companies and clinics, not only with families?
Yes. For an insurance company we prepare a document package confirming the necessity and cost of the evacuation, and we provide the operator's offer in its format so that it can make a coverage decision quickly. For a clinic we organise the patient's transfer to another clinic or abroad and make sure the discharge summary, test results and handover report reach the receiving doctor before the team arrives. In both cases we keep the patient's family informed at every stage if the clinic or insurer asks us to and the patient or their representative agrees.
What comes before or after a transfer
- Treatment abroad Finding a clinic and a cost estimate, when the transfer destination has not yet been chosen.
- Urgent discharge summary translation The receiving clinic needs the discharge summary in its own language before the team arrives.
- Post-operative care A caregiver, rehabilitation and medical equipment when the patient comes home.
One call, one coordinator, one written plan
Tell us where the patient is and how to reach you. Within the first hour you will know what is possible, by which transport and what it will cost.