Support in hospital: someone at your side in Georgia, from admission to discharge
In a hospital abroad, much more than treatment piles up: the contract, consent forms, everyday questions, and a family at home waiting for news. Our coordinator helps you with the admission documents, keeps in touch with you every day, gives your family updates with your consent, passes your dietary and religious requests to the clinic and knows whom to turn to if something goes wrong. We do not provide treatment and we do not make medical decisions: that is the job of your treating doctor.
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Daily contactA visit or call at an agreed time, every day until discharge
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Your family kept informedShort updates to your home country, only with your consent
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On your side if problems ariseWe know whom to approach and how, step by step
In short: what the coordinator does in hospital
- On admission day, checks that your passport, insurance policy, contract and cost estimate are in order and that you understand them.
- Visits or calls you every day at an agreed time and notes down the questions you have prepared for the doctor.
- Gives your family at home updates only with your written consent, and only to the extent you have decided.
- Passes requests for halal or kosher food, prayer times and other personal needs to the clinic in writing; these are requests, not guarantees.
- Arranges accommodation, transport and a visiting schedule for the person accompanying you.
- If a problem arises, acts step by step: first a conversation with the doctor, then a written complaint, and a lawyer if needed.
Admission day: what will you be asked for, and what do we check?
Hospital admission starts on the morning of the first day and often involves a long series of signatures. Here are five things we prepare in advance.
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Passport and insurance policy
Since 1 January 2026, every visitor to Georgia must hold mandatory health and accident insurance for the entire stay, with cover of at least GEL 30,000 (Government Resolution No. 602). Such a policy generally does not cover planned treatment but, depending on its terms, it may help if an unexpected complication occurs, so both the clinic and we should have a copy.
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Contract and cost estimate
You sign the contract with the clinic yourself. Before you sign, we go through it with an interpreter to check what the price includes (room, anaesthesia, medicines, additional days, a bed for your companion) and what is charged separately. We confirm the payment method with the clinic in advance: for example, according to the National Bank of Georgia, banks registered in Georgia do not service Mir cards.
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Consent forms
The law requires written consent for surgery and other complex interventions. The forms may be in Georgian, so when you sign, a medical interpreter is at your side and explains every point in your language.
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Who may receive information
We ask the clinic to record in writing which family member and which of our coordinators may receive information about your condition. For reasons of confidentiality, a clinic will generally not give out such information to an unknown caller, and rightly so.
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All contacts on one sheet
We leave you a card in your language: the coordinator's number, the department's phone number, the name of your treating doctor, the expected discharge date and the emergency number 112. We send the same card to your family too, if you agree.
What does daily contact look like?
Every day, at an agreed time, the coordinator visits or calls you. The conversation is short and practical: how you are feeling, what you need and what you want to ask during the doctor's round. We write down your questions for the doctor so that you do not forget any of them on the round, and if you need an interpreter, we arrange for them to come at the time of the round.
With the clinic's administration, the coordinator finds out which tests or procedures are planned for that day, whether the plan has changed and whether costs are rising because of additional days. The coordinator also takes care of small everyday matters: a local SIM card, a charger, clothes, food from outside if the doctor allows it. The coordinator does not interpret the doctor's findings and does not give you medical advice: we put such questions to the doctor, through the interpreter.
Updates for your family at home
Under the Law on Personal Data Protection, health data are a special category of data, so we tell your family nothing without your written consent. In the consent you decide yourself whom we inform, about what and how often. Usually these are facts: the operation is over, you have been moved to a ward, the discharge date has changed. We do not discuss the diagnosis or prognosis in our own interpretation: if your family wants to speak with the doctor, we arrange a video call with an interpreter, provided the clinic agrees. We send updates through the channel and at the hours that suit your family's time zone, for example on WhatsApp +995 501 113 200. You can withdraw your consent at any time.
Diet, faith and personal needs
We pass these requests to the clinic in advance and in writing, but we cannot promise they will be met: what the kitchen can do, the space on the ward and the department's rules depend on the clinic.
| Need | What we ask the clinic for | If the clinic cannot manage it |
|---|---|---|
| Halal food | No dishes containing pork or alcohol, and halal meat if the kitchen can provide it | Food from outside, provided it does not conflict with the diet prescribed by the treating doctor |
| Kosher food | Information on whether the kitchen can observe kosher rules | Kosher food delivered in sealed packaging, with the doctor's agreement |
| Prayer | A quiet time and place, the direction of prayer, and non-urgent procedures scheduled around prayer times | Prayer on the ward, behind a curtain or at a separate time, with respect for the patient in the next bed |
| Fasting and Sabbath observance | A discussion with the treating doctor of how fasting or the Sabbath can be combined with taking medicines and with tests | You make the decision, after the doctor has explained |
| Staff of the same sex | A female or male doctor, nurse or interpreter wherever possible | The person accompanying you or the interpreter present during examinations |
| Visit from a member of the clergy | Permission and a time for the visit | We help you find a contact or arrange a call |
If the treating doctor has prescribed a special diet or fasting, for example before surgery, the medical instruction comes first. We word our request to the clinic with that restriction in mind.
The person accompanying you: accommodation, visits and visa
Some clinics allow a companion to stay overnight on the ward, others admit them only during visiting hours, and access to the intensive care unit is restricted everywhere. We clarify these rules and their cost before you arrive. If your companion stays separately, we find accommodation near the clinic and arrange daily journeys through our transport service.
The mandatory insurance rule applies to your companion too, as to any other visitor. Georgia has a separate visa category for travel for medical purposes (C4), but there is no separate category for a companion, who enters under the ordinary rules. A short-term visa cannot be extended in Georgia, so if your hospital stay may be extended, we plan the dates in advance together with our visa and entry service.
What if something goes wrong?
Most problems, such as an unclear invoice, a postponed procedure or an unanswered question, are resolved at the very first step. Still, it helps to know the whole sequence in advance. In a dispute, we protect your interests, not the clinic's.
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A conversation with the doctor or senior nurse
With an interpreter, calmly and specifically: what happened, what you expected and what you want now. Often the issue is a misunderstanding and ends there.
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A written complaint to the clinic's administration
If the conversation does not help, we draw up the complaint together in Georgian, dated and signed by you, and you keep a copy. In a dispute over an invoice, we ask the clinic for a detailed, itemised bill.
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A copy of your medical records
Under Article 17 of the Law on Patient Rights, you receive a copy of your records on written request. Article 14 of the Law on Personal Data Protection allows 10 working days for the copy to be issued, which may be extended once, with reasons, by no more than 10 working days.
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A second opinion
Article 7 of the law gives you the right to consult another doctor or facility for a second opinion. How we arrange this is explained on the second opinion page.
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The legal route
Under Article 10 of the law, a patient may go to court for compensation for damage, while a doctor's professional liability is considered, under the Law on Medical Practice, by the Professional Development Council, including on the basis of a patient's complaint. Which route is right in your case and where to file a complaint is something a lawyer will tell you: see legal help for international patients and the medical disputes page.
All the services we offer patients coming to Georgia are gathered on the international patients page.
Frequently asked questions about support in hospital
Can the person accompanying me stay overnight on the ward?
That depends on the rules of the clinic and the department. Some clinics have an extra bed or reclining chair in the room for a companion, sometimes for an additional charge; in others only staff stay at night. Staying overnight in the intensive care unit is generally not possible, and visits there are short and restricted. We clarify these conditions when choosing the clinic, because for you they may matter as much as the price itself. If your companion cannot stay overnight, we find accommodation nearby.
What happens if I have to stay in hospital longer than planned?
Three things then need to be sorted out at once. The first is cost: we ask the clinic to confirm the price of the additional days in writing. The second is your permitted length of stay: for citizens with one-year visa-free entry this is rarely a problem, but for someone holding a 30-day e-visa time runs out quickly and a short-term visa cannot be extended in Georgia, so we take this up with a lawyer straight away. The third is travel: we change the date of your ticket and check that your insurance policy covers the new period too.
Can my family call the doctor directly?
Yes, if you have told the clinic in writing that this person is entitled to receive information, and if the doctor has time to talk. In practice, doctors answer phone calls between rounds and operations, often in Georgian, so an agreed video call with an interpreter, arranged by the coordinator, works better. That way your family hears the doctor's words directly, and the doctor does not have to tell the same story to several relatives one by one. After the call we also send your family a short written summary, if you allow it.
Can you assess whether I am being treated correctly?
No. We are coordinators, not doctors, so we cannot reach a conclusion on whether treatment is correct, and we will not give that impression. What we can do is help you ask the doctor all your questions and get the answers in your language, request a copy of your records and, if you wish, obtain a second opinion from another doctor, in Georgia or in your own country. The Law on Patient Rights expressly provides for the right to a second opinion. Whether to stay at the same clinic is your decision, once the doctors have explained the situation.
How much does support in hospital cost?
The price depends on the length of your hospital stay, the format of the daily contact (a visit or a call) and whether you need an interpreter and logistics for the person accompanying you. You can order support on its own or as part of a coordination package; package prices: quoted individually. Our fee is always separate from the clinic's invoice, which you pay directly to the clinic, and is agreed in writing before work begins. If your hospital stay is extended, we charge for additional days only with your consent.
Related to your hospital stay
- Medical interpreter The doctor's round, consent forms and discharge in your language, at the clinic or by call.
- Documents for home A copy of your records, translation, an apostille and invoices for your insurance claim.
- Care after surgery From discharge to your flight home: hotel, nurse, dressing changes and follow-up visits.
You will not be alone in hospital
Send us the clinic, the dates and what matters to you: language, food, faith, staying in touch with your family. We will tell you what we can do and what it will cost.