A personal coordinator for treatment in Georgia: one point of contact from arrival until you are back home

Why do you need a single point of contact?

When you are treated in a foreign country, many parties talk to you at once: the clinic's reception, the doctor's assistant, the billing office, the hotel, the driver, the airline. Each has its own schedule and its own language. The coordinator sits at the centre of this network: you write only to them, they contact each party separately and bring the answers back to you as one clear message.

In Georgia many services work mainly in Georgian, and not every clinic has a dedicated international department. The coordinator knows whom to approach, which document to ask for and how to word a request so that it is understood the first time. That leaves your time and energy for treatment and rest.

The coordinator keeps:

• Your case file: medical records, the clinic's quote, invoices, receipts and copies of signed forms.
• A shared schedule: every agreed date in one table, which we update and send to you as soon as anything changes.
• A list of the people you need: the clinic administrator, the driver, the interpreter and anyone else you may need to contact.
• A family member's contact: the person we keep informed, with your written consent, when you cannot answer yourself.

In which language will you talk to the coordinator?

The coordinator works with you in English or Russian. For Arabic, Hebrew, Turkish, Azerbaijani, Armenian and other languages we arrange an interpreter, and we check availability before you book. If we cannot find a suitable specialist for your language, we tell you so plainly.

One thing an international patient should know in advance: the Law of Georgia on Patient Rights also applies to foreign citizens and requires the doctor to give the patient information in an understandable form, but the law does not provide a right to an interpreter. A clinic is not obliged to have staff who speak your language. That is why we plan language support in advance rather than hoping that someone at the clinic will understand you. When an accurate interpretation is needed at a consultation or when you sign documents, we book a medical interpreter separately, and written documents are translated by our medical translation service.

How are we paid, and why do we tell you in advance?

Our basic rule is simple: you pay for treatment directly to the clinic, against an invoice the clinic issues in your name. You pay the coordination fee separately, under a written agreement with us that is signed before any work begins. That way you always see how much goes on treatment and how much on our service.

In the medical travel market, some intermediaries are paid by the clinic and offer patients their services "free of charge". In that case the intermediary may have an interest in you choosing the very clinic that pays them. We cannot make this conflict disappear, but we can make it visible to you.

The payment method, whether card or bank transfer, is confirmed with the clinic before you arrive. Cards from some countries do not work in Georgia: according to the National Bank of Georgia, no bank here services the Mir system, and Visa cards issued in Russia do not work outside Russia. So we do not promise a particular payment route in advance and check it with the clinic case by case. The cost structure is described in detail in our guide to treatment costs and payment, and the terms for rescheduling and cancellation are set out in your agreement.